Which Business ByDesign customer are you?
Most SAP Business ByDesign customers don’t fit into neat categories but their challenges often do.
After working with a range of ByD organisations, I keep seeing the same patterns emerge. You might recognise yourself in one of these:
1. “We need more guidance now ByD is no longer on the price list us”
You implemented ByD hoping for structure, best practices, and a clear roadmap. Now you’re worried you’ll be left on your own.
- Concern: “Are we even using this system properly?”
- What’s going wrong: Over-reliance on the idea that the software alone would solve process challenges.
- Smarter approach: Treat ByD as a powerful tool, not a complete strategy.
2. The business mid-transformation
You’re growing, evolving, maybe restructuring and ByD is starting to feel stretched.
- Concern: “Can our system keep up with where we’re going?”
- What’s going wrong: Trying to bolt new requirements onto old configurations.
- What’s going right: You’ve recognised change is needed.
- Smarter approach: Get help with your new reality before complexity compounds.
3. Being pushed toward S/4 too fast
There’s pressure to move to S/4HANA. It sounds like the “next logical step,” but we’re not sure if it’s the right thing to do.
- Concern: “Are we moving because it’s right, or because we’re being told to?”
- What’s going wrong: Treating S/4 as inevitable without fully evaluating readiness or ROI.
- Smarter approach: Make conscious, business-led decisions.
4. The stable customer who just wants continuity
Your system works. Your team knows it. You’re not chasing transformation, you just want stability and support.
- Concern: “Will we be forced to change something that isn’t broken?”
- What’s going right: You’ve built a solid operational foundation.
- Smarter approach: Focus on optimisation, governance, and long-term sustainability not unnecessary disruption.
The reality is, there’s no single “right” place to be as a ByD customer. But there is a right way to approach your next step and it starts with understanding your position clearly.
Which one are you?