27. April 2026
We have lift off!
Looking for SAP Business ByDesign support? The era of Hera has arrived.
On 20 April 2026, SAP Business ByDesign (ByD) officially came off SAP’s pricelist. While this doesn’t signal an immediate end for existing customers, it does mark a significant turning point for the product and for the businesses that rely on it.
A quiet shift, not a sudden stop
SAP has confirmed that existing ByD customers will continue to be supported, and there is no enforced deadline to migrate. However, the direction of travel is clear. SAP is increasingly focusing its investment and innovation on SAP Cloud ERP and customers can expect to be encouraged toward that path over time.
In practical terms, this means:
- No new SAP Business ByDesign implementations moving forward (aside from projects already underway).
- Many partners and system integrators repositioning themselves around S/4HANA and newer SAP offerings.
- Some providers stepping back from ByD support altogether as they prioritise future-facing solutions.
What this means for ByD customers
If you’re currently running SAP Business ByDesign, you’re not alone and you’re not without options. But you are entering a phase where your support ecosystem may start to change.
We’re already seeing:
- Businesses exploring migration to SAP Cloud ERP, NetSuite, or Microsoft Dynamics.
- Reduced availability of experienced ByD consultants as the market shifts.
- A growing need for reliable, long-term support to maintain and optimise existing systems.
This makes now the right time to think strategically about your next steps.
Why support matters more than ever
Even if migration is on your roadmap, it’s rarely immediate. In the meantime, your system still needs to perform, evolve, and support your business goals.
That’s where strong, dedicated support becomes critical, not just to keep things running, but to ensure you’re getting the most from your existing investment.
Introducing Hera Support
Hera Support was created specifically for this moment.
Our team brings decades of combined experience with SAP Business ByDesign – as two former SAP employees we set up and ran the UK’s only dedicated ByD reseller. We’ve worked with a wide range of organisations across many industries, helping implement, optimise, and continuously improve their systems.
We understand ByD deeply and know how to help you get real value over the long term.
With Hera Support, you get:
- Proven expertise from specialists who know ByD inside out.
- Ongoing optimisation to keep your system aligned with your business needs.
- A long-term support partner focused on stability, not transition.
- Confidence that your system is in safe, experienced hands.
Time to act now
As the ecosystem evolves, the risk isn’t that ByD stops working, it’s that support becomes harder to find, and expertise becomes diluted. Some SAP partners admit they’re stretched and would love to put existing users into safe and trusted hands.
Now really is the time to look at who might be committed to ByD and to you in the long term.
Whether you’re looking for a system health check, ongoing support, or simply a conversation about your options, Hera Support is here to help.
Don’t find yourself in the lurch. Let us take care of your Business ByDesign system so you can focus on what comes next. Drop me a line at caroline@herasupport.co.uk It’s good to be back.